CALL: 0112641983

NATIONAWIDE DELIVERY

EMAIL: sales@newgees.co.za

Warranty And Returns Policy.

 

Returns Policy

Our Return Policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a 14 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at don@idssecure.co.za.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at don@idssecure.co.za and send your item to:
 27 Zinnia Road, Tygerdal, Cape Town ZA 7460.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R200.00 you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

The following will NOT be regarded as defects and will not entitle you to a return under section 3:

faults resulting from normal wear and tear;

  • damage due to poor or unqualified installation;
  • damage arising from negligence, user abuse, or incorrect usage of the product;
  • damage arising from electrical surges or sea air corrosion;
  • damage arising from a failure to adequately care for or maintain the product;
  • damage arising from unauthorized alterations to the product;
  • where the specifications of a product, although accurately described
    on the Website and generally fit for its intended purpose, do not suit you; and
  • signs of handling and/or repackaging.

Is there a warranty and what is included in the warranty?

Our turnstiles have a 10-year warranty on the mechanisms and a 1-year limited warranty on the electronic parts. Can I rely on iMAT as my access control provider? iMAT has been manufacturing turnstiles for over 20 years. We design and manufacture all our products to ensure quality and durability and our products are exported worldwide. Our focus is on quality and customer service which makes us one of the most trusted suppliers in access control.

Standard Warranty

If you have received a product that turns out to be defective or otherwise of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 10-year and (1-year limited warranty on electronic parts) after delivery of the product (except in the case of an extended warranty, which is set out below).

You can do so by logging a warranty claim request on our website or via email, and we will arrange to check the installed product if installed by Newgees, if not, we will require a detailed fault report from a registered technician. Once we have inspected the product and validated your warranty, we will submit the claim to the respective supplier. On approval of the claim by the supplier, we will arrange for your parts to be delivered to your supplied address. If the product was installed by Newgees, we will facilitate the replacement of the part with an accredited technician. If parts are not available or the product can not be repaired, we will replace the product. Any claim outside the 10-year and (1-year limited warranty on electronic parts) period will be for the customer’s account (except in the case of an extended warranty, which is set out below).

All labour charges for warranty claims on installations not executed by an approved Newgees installer will be for the customer’s account.

Newgees reserves the right to reject a warranty claim if the installation was not executed by an approved Newgees installer.

Extended Warranty

A product may have a warranty that extends beyond the 12-month Standard Warranty if the product is serviced by Newgees on a yearly basis up to a maximum of 60 months or if an extended warranty was purchased through Newgees. If such a product turns out to be defective more than 12 months after delivery/ collection, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended warranty period after delivery/ collection of the product.

You can do so by logging a warranty on our website or via email, and we will facilitate your warranty of the product. Please note that any extended warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging or at the time of purchase. It is your responsibility to make yourself aware of any such terms and conditions.

It is also important to note that it will be at the supplier or manufacturer’s discretion what remedy it can offer you.